Service Desk

As a Senior Process Executive at Infosys BPM Ltd., located in Pune, you will be responsible for the following key tasks: - Utilize excellent communication skills to attend and resolve client issues through calls, chat, and email. - Utilize ticketing tools like ServiceNow, Remedy, and Control M to enhance the resolution process. - Resolve queries related to VPN, Drivers, O365, driver installations, Active Directory, and possess general support knowledge of Operating systems and basic networking concepts. - Have familiarity with productivity applications such as Microsoft Office tools. - Be open to working in a 247 environment and in the office. - Demonstrate analytical problem-solving skills to understand and resolve customer issues efficiently. - Take ownership of customer issues, showing proactive problem-solving skills and respecting the customer's time. - Manage time effectively to ensure that all customer interactions add value. To excel in this role, you must meet the following non-negotiable requirements: - Possess excellent communication skills. - Be willing to work during US shift timings. - Complete specific and dedicated training programs set by the client. - Work 100% in a Work From Office (WFO) environment without the option for hybrid work arrangements. Preferred Qualifications: - Full-time graduation in Service Desk. - Additional certifications in customer service or upskilling. The company, Infosys BPM Ltd., is an equal opportunity employer that values diversity and is dedicated to fostering an inclusive environment for all employees. As a Senior Process Executive at Infosys BPM Ltd., located in Pune, you will be responsible for the following key tasks: - Utilize excellent communication skills to attend and resolve client issues through calls, chat, and email. - Utilize ticketing tools like ServiceNow, Remedy, and Control M to enhance the resolution process. - Resolve queries related to VPN, Drivers, O365, driver installations, Active Directory, and possess general support knowledge of Operating systems and basic networking concepts. - Have familiarity with productivity applications such as Microsoft Office tools. - Be open to working in a 247 environment and in the office. - Demonstrate analytical problem-solving skills to understand and resolve customer issues efficiently. - Take ownership of customer issues, showing proactive problem-solving skills and respecting the customer's time. - Manage time effectively to ensure that all customer interactions add value. To excel in this role, you must meet the following non-negotiable requirements: - Possess excellent communication skills. - Be willing to work during US shift timings. - Complete specific and dedicated training programs set by the client. - Work 100% in a Work From Office (WFO) environment without the option for hybrid work arrangements. Preferred Qualifications: - Full-time graduation in Service Desk. - Additional certifications in customer service or upskilling. The company, Infosys BPM Ltd., is an equal opportunity employer that values diversity and is dedicated to fostering an inclusive environment for all employees.