Systems Engineer - IT Service Management

Job Description: Candidates should be able to work on Desktops Laptops servers and networks Should be experienced in day to day IT support with respect to managing endpoints desktops laptops IP Phones Should have Good knowledge in implementation administration of servers Knowledge on Active Directory Services DHCP DNS Basic administration of LAN infrastructure switches firewall routers Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests Candidate should be aware of different tools used for capacity management availability managements Experience in Asset management and various IT reports Should be flexible to work in different shift timings and coordinate with different teams across geographies Key Responsibilities: Candidate should be aware of the below Cisco Routers 8200 or 8300 series Cisco switches 9200 9300 9500 series Switching routing in depth BGP OSPF configurations Firewall Knowledge FTD 2100 Data Centre Management LAN Cabling End device LT DT management IT Security parameters like encryption Patches Qualys Guard WS1 Windows Knowledge SCCM WSUS DHCP DNS Antivirus Proxy Knowledge Zscaler Telco Service Providers management Team Handling Team Mentoring Provide training both technical Soft skill etc Preferred Skills: TIG->Standard TIG Job Description: Candidates should be able to work on Desktops Laptops servers and networks Should be experienced in day to day IT support with respect to managing endpoints desktops laptops IP Phones Should have Good knowledge in implementation administration of servers Knowledge on Active Directory Services DHCP DNS Basic administration of LAN infrastructure switches firewall routers Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests Candidate should be aware of different tools used for capacity management availability managements Experience in Asset management and various IT reports Should be flexible to work in different shift timings and coordinate with different teams across geographies Key Responsibilities: Candidate should be aware of the below Cisco Routers 8200 or 8300 series Cisco switches 9200 9300 9500 series Switching routing in depth BGP OSPF configurations Firewall Knowledge FTD 2100 Data Centre Management LAN Cabling End device LT DT management IT Security parameters like encryption Patches Qualys Guard WS1 Windows Knowledge SCCM WSUS DHCP DNS Antivirus Proxy Knowledge Zscaler Telco Service Providers management Team Handling Team Mentoring Provide training both technical Soft skill etc Preferred Skills: TIG->Standard TIG