Oracle Senior Support Consultant Healthcare Domain

Oracle Senior Support Consultant Healthcare Domain Experience: 7–15 Years Location: Hyderabad / Bangalore Employment Type: Full-Time Notice Period: Immediate Joiners Preferred (0–15 Days) Job Summary We are looking for an experienced Oracle Senior Support Consultant with a strong background in the Healthcare domain to provide application support, production support, incident management, and operational excellence for Oracle-based enterprise applications. The ideal candidate should have experience supporting healthcare organizations, resolving critical production issues, coordinating cross-functional teams, and ensuring high system availability and customer satisfaction. Key Responsibilities Provide L2/L3 production and application support for Oracle applications. Manage incidents, service requests, defects, and problem tickets from identification through resolution. Perform incident analysis, troubleshooting, root cause analysis (RCA), and issue resolution. Coordinate change management, release management, deployments, and production support activities. Monitor application health, system availability, and operational performance. Ensure compliance with SLAs, operational procedures, and governance standards. Collaborate with technical, functional, infrastructure, database, and business teams to resolve complex production issues. Support application enhancements, upgrades, patches, and maintenance activities. Prepare service reports, operational dashboards, documentation, and executive status updates. Identify recurring issues and drive continuous service improvement initiatives. Mentor junior support engineers and provide technical guidance. Required Skills 7–15 years of IT experience with strong Application Support or Production Support experience. Hands-on experience supporting Oracle applications such as Oracle Fusion, Oracle EBS, Oracle Database, or Oracle Cloud applications. Strong experience in Incident Management, Change Management, Problem Management, and Release Management. Experience with ITSM tools such as ServiceNow, Jira, Remedy, or similar. Strong SQL and PL/SQL knowledge for troubleshooting and data analysis. Excellent analytical, troubleshooting, communication, and stakeholder management skills. Experience supporting mission-critical production environments. Mandatory Domain Experience Healthcare domain experience is mandatory. Experience supporting healthcare providers, hospitals, healthcare insurance, life sciences, pharmaceutical organizations, or other healthcare IT environments. Good understanding of healthcare business processes, healthcare applications, EMR/EHR systems, or healthcare operations. Preferred Skills Oracle Fusion Applications. Oracle EBS. Oracle Cloud Infrastructure (OCI). Oracle Database Administration basics. ITIL Foundation / ITIL Certification. Cloud Platforms (OCI, Azure, or AWS). Production Support and Operational Governance. Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. Mandatory Skills Oracle Support Oracle Fusion / Oracle EBS Healthcare Domain Production Support Incident Management Change Management Problem Management SQL / PLSQL ServiceNow ITIL Root Cause Analysis (RCA) Stakeholder Management Employment Type: Full-Time Location: Hyderabad / Bangalore Notice Period: Immediate to 15 Days Preferred Email: dmadana@innominds.com