Intouchcx - International Chat Support Role (1-6 Yrs) Bangalore

We are currently Hiring for International Non Voice Process - Email Chat Support Immediate joiners only Contact Details HR Jestina Mobile number 8147091014The role of Customer Support Associate CSA will be responsible for - Answering player support queries via Email Chat - Troubleshooting game issues via Email and Discord- Answering player queries about features and functionalities of the clients service offerings- Answering questions regarding game issues and making recommendations- Escalate product related issues to internal teams close loop- Going the extra mile to engage with players by solving their issues and ensuring satisfactionRequirements An obligation to deliver exceptional customer service- Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions- Ability to learn new skills and quickly absorb and interpret new information products and features from the perspective of the customer Critical Skills Excellent written communication skills - ability to write accurately using proper grammar and sentence structure - Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns- Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs- Ability to learn new skills and quickly absorb and interpret new information products and features from the perspective of the customer Educational Work Experience and Requirements- Must have minimum 6 months of International experience in customer support- Must successfully pass a background check- High school diploma or equivalent requiredBenefits An attractive compensation package with Performance-based incentives - Incredible learning and growth opportunities- Outstanding rewards and recognition program employee engagement activities- Free Food and Transport while working in office- Medical Insurance - To schedule your interview kindlyContact HR Jestina or Send your CV to 8147091014 ref updazz com .