Senior System Engineer

Knowledge, Skills, and Abilities: • Confident and comfortable with client facing activity. • Strong oral and written communication skills • Communicate effectively with internal team members, customers, clients, and stakeholders. • Maintains the ability to stay organized and be detail oriented. • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence. • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment. • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory. Experience • Bachelor's Degree, or equivalent level of experience, in an engineering, business, or IT-related field preferred • 2+ years work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies. • 3 years in a helpdesk role, triaging reported issues and incidents by customers. • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions. • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current. • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc. • Experience with a ticketing system, such as ConnectWise Manage • Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred Certificates, Licenses, Registrations: • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus