Desktop Engineer (1 To 3 years) : Immediate joiners @Tiruvallur

Dear Candidate, ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We are looking for Junior Desktop support profile for our organization i.e. ITC Infotech . Position : Junior Desktop support engineer Experience : 1 to 3 years Location : Tiruvallur Mode Of Interview : Face to face Job Description : We are seeking a motivated Junior Desktop Support Engineer to provide technical support for desktops, laptops, printers, mobile devices, and software applications. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a willingness to learn new technologies. Key Responsibilities Provide first-level technical support to end users via phone, email, chat, or in person. Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices. Troubleshoot hardware, software, operating system, and network connectivity issues. Install, update, and remove software applications. Set up user accounts, passwords, and email accounts. Respond to service desk tickets and resolve issues within agreed service levels (SLAs). Escalate unresolved or complex technical issues to senior engineers or specialized teams. Maintain accurate documentation of support requests and resolutions. Perform routine system maintenance, updates, and security checks. Assist with onboarding and offboarding employees by preparing and recovering IT equipment. Support conference room technology, video conferencing systems, and office IT equipment. Ensure compliance with IT security policies and company standards. Required Skills Basic knowledge of Windows 10/11 and Microsoft Office 365. Understanding of computer hardware and peripherals. Familiarity with Active Directory, user account management, and basic networking concepts (TCP/IP, DNS, DHCP). Knowledge of printers, scanners, and mobile device setup. Strong troubleshooting and analytical skills. Good verbal and written communication skills. Customer-focused attitude with the ability to work under pressure. Ability to prioritize multiple support requests. Preferred Qualifications Bachelor's degree or diploma in Computer Science, Information Technology, or a related field. 1-3 years of experience in desktop support, IT help desk, or technical support. Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified, or similar are an advantage. Technical Skills Windows 10/11 Microsoft 365 Active Directory Basic networking (TCP/IP, DNS, DHCP) Remote support tools (AnyDesk, TeamViewer, Remote Desktop) Hardware troubleshooting Printer support Antivirus and endpoint security tools Ticketing systems Notice Period : Immediate joiners only Candidates must be flexible to work from office. If anyone is interested for the above position then share your profile directly with arctic.naha@itcinfotech.com