Product Designer - B2B SaaS

Role Overview: As the first design hire in the B2B SaaS team of an early-stage observability platform built within ixigo, you will have the unique opportunity to shape the visual identity and user experience of a new AI-native Customer Experience (CX) platform. Starting from scratch, you will define how the product looks, feels, and behaves, catering to various personas such as customer support agents, team leads, operations managers, administrators, and business users. Your design decisions in the initial phase will set the foundation for the product's future development. Key Responsibilities: - Define the visual identity and user experience of the AI-native Customer Experience (CX) platform. - Design experiences for multiple personas including customer support agents, team leads, operations managers, administrators, and business users. - Understand and cater to the needs of complex enterprise software users, ensuring high information density, multiple workflows, and a balance between power and simplicity. - Create a design system from scratch for the product. - Stay closely involved in the implementation process and iterate rapidly. - Ensure that the product interactions are elegant and intuitive for highly configurable products. - Work efficiently in Figma at startup speed. Qualifications Required: - 2-3 years of meaningful B2B SaaS product design experience. - Strong portfolio showcasing systems thinking, interaction design, edge cases, and end-to-end workflows. - Experience with designing for operational users in areas such as customer support, administration, or back-office teams. - Ability to handle ambiguity, make informed decisions with incomplete information, and iterate rapidly. - Experience with customer service, contact center, CRM, ITSM, or operational software is strongly preferred. - Strong opinions on how AI impacts enterprise workflows and interaction models. - Experience designing AI copilots, conversational interfaces, or human-in-the-loop systems. - Comfortable in creating a design system from scratch and working closely with the implementation team. - Prior experience as the first or only designer in an early-stage company is highly valued. (Note: The additional details of the company provided in the job description have been omitted.) Role Overview: As the first design hire in the B2B SaaS team of an early-stage observability platform built within ixigo, you will have the unique opportunity to shape the visual identity and user experience of a new AI-native Customer Experience (CX) platform. Starting from scratch, you will define how the product looks, feels, and behaves, catering to various personas such as customer support agents, team leads, operations managers, administrators, and business users. Your design decisions in the initial phase will set the foundation for the product's future development. Key Responsibilities: - Define the visual identity and user experience of the AI-native Customer Experience (CX) platform. - Design experiences for multiple personas including customer support agents, team leads, operations managers, administrators, and business users. - Understand and cater to the needs of complex enterprise software users, ensuring high information density, multiple workflows, and a balance between power and simplicity. - Create a design system from scratch for the product. - Stay closely involved in the implementation process and iterate rapidly. - Ensure that the product interactions are elegant and intuitive for highly configurable products. - Work efficiently in Figma at startup speed. Qualifications Required: - 2-3 years of meaningful B2B SaaS product design experience. - Strong portfolio showcasing systems thinking, interaction design, edge cases, and end-to-end workflows. - Experience with designing for operational users in areas such as customer support, administration, or back-office teams. - Ability to handle ambiguity, make informed decisions with incomplete information, and iterate rapidly. - Experience with customer service, contact center, CRM, ITSM, or operational software is strongly preferred. - Strong opinions on how AI impacts enterprise workflows and interaction models. - Experience designing AI copilots, conversational interfaces, or human-in-the-loop systems. - Comfortable in creating a design system from scratch and working closely with the implementation team. - Prior experience as the first or only designer in an early-stage company is highly valued. (Note: The additional details of the company provided in the job description have been omitted.)