Technical Support Analyst, Configuration

Role Overview: As a Technical Support Executive at JiBe, you will be responsible for providing application support to end users of our Marine ERP product, specifically focusing on the Accounting Module. Your role will involve resolving issues efficiently, assisting clients during implementation, troubleshooting software-related issues, and ensuring that our clients receive the best service within defined Service Level Agreements (SLAs). Additionally, you will collaborate with development teams to address issues and contribute to stable software releases. Your responsibilities will also include conducting user training for the JiBe Accounting module and creating help materials such as documents, videos, and FAQs. Key Responsibilities: - Provide application support for the Marine ERP product, focusing on the Accounting Module - Assist clients during implementation and configuration of the new environment - Troubleshoot application and software-related issues to determine root causes - Adhere to defined Service Level Agreements (SLAs) to deliver top-notch service to clients - Collaborate with development teams throughout the software life cycle for issue resolution and software stability - Conduct user training activities for the JiBe Accounting module - Create help materials such as documents, videos, and FAQs Qualifications Required: - Minimum of 2+ years of relevant experience with a degree in Any Graduate / B.E. or equivalent - Strong problem-solving skills and ability to prioritize tasks effectively - Self-motivated, independent, and detail-oriented - Team player with excellent interpersonal and communication skills - Proficiency in English writing and nonverbal communication - Basic knowledge of cloud services - Customer-focused mindset - Experience in the shipping industry's Accounts department is an added advantage. Role Overview: As a Technical Support Executive at JiBe, you will be responsible for providing application support to end users of our Marine ERP product, specifically focusing on the Accounting Module. Your role will involve resolving issues efficiently, assisting clients during implementation, troubleshooting software-related issues, and ensuring that our clients receive the best service within defined Service Level Agreements (SLAs). Additionally, you will collaborate with development teams to address issues and contribute to stable software releases. Your responsibilities will also include conducting user training for the JiBe Accounting module and creating help materials such as documents, videos, and FAQs. Key Responsibilities: - Provide application support for the Marine ERP product, focusing on the Accounting Module - Assist clients during implementation and configuration of the new environment - Troubleshoot application and software-related issues to determine root causes - Adhere to defined Service Level Agreements (SLAs) to deliver top-notch service to clients - Collaborate with development teams throughout the software life cycle for issue resolution and software stability - Conduct user training activities for the JiBe Accounting module - Create help materials such as documents, videos, and FAQs Qualifications Required: - Minimum of 2+ years of relevant experience with a degree in Any Graduate / B.E. or equivalent - Strong problem-solving skills and ability to prioritize tasks effectively - Self-motivated, independent, and detail-oriented - Team player with excellent interpersonal and communication skills - Proficiency in English writing and nonverbal communication - Basic knowledge of cloud services - Customer-focused mindset - Experience in the shipping industry's Accounts department is an added advantage.