Technical Support Supervisor - Automation

You will be working as a Technical Support Executive at JiBe, a cloud-based fully integrated ERP system for the Maritime industry. Your main role will involve providing application support to end users, focusing primarily on the Accounting Module of the Marine ERP product. You will be responsible for quickly resolving issues, assisting new clients during implementation, and troubleshooting application and software-related problems. Your tasks will also include adhering to Service Level Agreements (SLAs), collaborating with development teams, and contributing to user training activities for the JiBe Accounting module. Additionally, you will create help materials such as documents, videos, FAQs, and other artifacts. Key Responsibilities: - Provide application support for the Marine ERP product's Accounting Module - Assist new clients with implementation and environment configuration - Troubleshoot and determine root causes of application and software issues - Ensure adherence to defined Service Level Agreements (SLAs) - Collaborate with development teams for issue resolution and software releases - Contribute to user training activities for the JiBe Accounting module - Create help materials including documents, videos, FAQs, and other artifacts Qualifications and Skills: - Any Graduate / B.E. or equivalent with at least 2+ years of relevant experience - Strong problem-solving skills and effective task prioritization ability - Self-motivated, independent, and detail-oriented - Team player with excellent interpersonal and communication skills - Good listening and questioning abilities, with confidence in client interactions - Basic knowledge of cloud services - Excellent English writing skills and proficiency in nonverbal (email) communication - Ability to work collaboratively in a team environment - Customer-focused approach - Shipping experience in the Accounts department would be advantageous You will be working as a Technical Support Executive at JiBe, a cloud-based fully integrated ERP system for the Maritime industry. Your main role will involve providing application support to end users, focusing primarily on the Accounting Module of the Marine ERP product. You will be responsible for quickly resolving issues, assisting new clients during implementation, and troubleshooting application and software-related problems. Your tasks will also include adhering to Service Level Agreements (SLAs), collaborating with development teams, and contributing to user training activities for the JiBe Accounting module. Additionally, you will create help materials such as documents, videos, FAQs, and other artifacts. Key Responsibilities: - Provide application support for the Marine ERP product's Accounting Module - Assist new clients with implementation and environment configuration - Troubleshoot and determine root causes of application and software issues - Ensure adherence to defined Service Level Agreements (SLAs) - Collaborate with development teams for issue resolution and software releases - Contribute to user training activities for the JiBe Accounting module - Create help materials including documents, videos, FAQs, and other artifacts Qualifications and Skills: - Any Graduate / B.E. or equivalent with at least 2+ years of relevant experience - Strong problem-solving skills and effective task prioritization ability - Self-motivated, independent, and detail-oriented - Team player with excellent interpersonal and communication skills - Good listening and questioning abilities, with confidence in client interactions - Basic knowledge of cloud services - Excellent English writing skills and proficiency in nonverbal (email) communication - Ability to work collaboratively in a team environment - Customer-focused approach - Shipping experience in the Accounts department would be advantageous