Technical Support Executive

As a Technical Support Executive at JiBe, you will be responsible for providing application support to end users of our Marine ERP product, focusing mainly on the Accounting Module. Your key responsibilities will include: - Assisting new clients during the implementation process and configuring the new environment. - Troubleshooting application and software-related issues to determine the root cause. - Working within defined Service Level Agreements (SLAs) to ensure top-notch client service. - Collaborating with development teams across the software life cycle for issue resolution and stable software releases. - Conducting user training activities related to the JiBe Accounting module. - Creating help materials such as documents, help videos, FAQs, and other artifacts. To excel in this role, you should possess the following qualifications and skills: - Any Graduate / B.E. or equivalent with a minimum of 2+ years of relevant experience. - Strong problem-solving skills and the ability to prioritize tasks effectively. - Self-motivated, independent, and detail-oriented. - A team player with excellent interpersonal and communication skills. - Proficiency in listening, questioning, and confidently interacting with clients to troubleshoot issues. - Basic knowledge of cloud services. - Excellent English writing skills and expertise in nonverbal (email) communication. - Ability to work effectively as part of a team. - Strong customer focus. - Previous experience in the Accounts department of a shipping company would be an added advantage. As a Technical Support Executive at JiBe, you will be responsible for providing application support to end users of our Marine ERP product, focusing mainly on the Accounting Module. Your key responsibilities will include: - Assisting new clients during the implementation process and configuring the new environment. - Troubleshooting application and software-related issues to determine the root cause. - Working within defined Service Level Agreements (SLAs) to ensure top-notch client service. - Collaborating with development teams across the software life cycle for issue resolution and stable software releases. - Conducting user training activities related to the JiBe Accounting module. - Creating help materials such as documents, help videos, FAQs, and other artifacts. To excel in this role, you should possess the following qualifications and skills: - Any Graduate / B.E. or equivalent with a minimum of 2+ years of relevant experience. - Strong problem-solving skills and the ability to prioritize tasks effectively. - Self-motivated, independent, and detail-oriented. - A team player with excellent interpersonal and communication skills. - Proficiency in listening, questioning, and confidently interacting with clients to troubleshoot issues. - Basic knowledge of cloud services. - Excellent English writing skills and expertise in nonverbal (email) communication. - Ability to work effectively as part of a team. - Strong customer focus. - Previous experience in the Accounts department of a shipping company would be an added advantage.