Application Support Engineer

Purpose of the Role Execute customer tooled up trials within specified time and as per the committed terms Prepare Trial data, Photo album of the trials conducted. Attend customer complaints Visit customer for tooled up trials, Productivity improvement exercises, programming & tooling support & Operation training Coordinate with HO Application Engineering team, for Work out on inquiries received from Marketing in the form of feasibility study, competitive time estimation, and tooled up proposal within stipulated time. (Need based) Responsibilities & Accountabilities: To study the drawings at Customer end and evaluate its worth to our HO application team for preparing the tooled up offer To discuss with Customer on the tooled up offer and leverage for the tooled up Order conversion To conduct the trials at customer end in Co-ordination with HO team To attend the application related Complaints from the Customer To Provide training to our customers- First time buyers on optimum Machine usage Receive and study the customer enquiries. Prepare tooled up offer for customer with in stipulated time Based on the component, decide the appropriate process for parts machining Decide the work holding method and type based on the job nature Select the proper cutting tools and holders depending on the job material and profile Work out optimal time cycle time as per customer expectation. Prepare time sheet Develop part programs Expertise in Lathes and machining center operating knowledge Prove out the jobs on respective machine Prepare Final trial report and record the report in database Prove out the tooled up machines during commission / customer visits as per our order commitment