Senior Engineer, Product Support

As a Product Support Specialist at LandisGyr, you will provide in-depth technical support for escalated issues during the OTA & ATR phase of projects. Your responsibilities will include driving critical technical issues to resolution, documenting solutions, and cross-training other teams. You will collaborate with various departments within the organization, such as Development, Engineering, SQA, and Product Management. Key Areas of Responsibility / Tasks: - Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved within SLA guidelines - Lead projects to enhance productivity and customer service - Provide end-to-end troubleshooting for deployed products and solutions - Conduct root cause analysis and recommend solutions for advanced support issues - Proactively follow up on customer concerns and implement emergency fixes for critical issues - Act as a liaison between different business units within the Company - Provide on-call support for 12 hours on a rotational basis - Install system releases and conduct custom training for other teams Qualification Required: - Masters/Bachelors Degree in Engineering or equivalent - Proven ability to multi-task - Strong interpersonal and communication skills - Ability to work independently or with a team LandisGyr offers a comprehensive benefits package including medical, dental, and vision coverage, life insurance, a 401(k) retirement plan with a generous company match, three weeks of Paid Time Off, eleven paid holidays, tuition reimbursement, optional pet insurance, supplemental medical coverage, and other perks. The position offers a competitive salary in the range of XY per year, eligible for a 401(k) match and potential annual bonus. All qualified applicants are encouraged to apply as LandisGyr is committed to diversity and equal opportunity employment. Join LandisGyr on our journey towards a greener tomorrow and shape a better future for everyone. #EnergizeYourCareer. As a Product Support Specialist at LandisGyr, you will provide in-depth technical support for escalated issues during the OTA & ATR phase of projects. Your responsibilities will include driving critical technical issues to resolution, documenting solutions, and cross-training other teams. You will collaborate with various departments within the organization, such as Development, Engineering, SQA, and Product Management. Key Areas of Responsibility / Tasks: - Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved within SLA guidelines - Lead projects to enhance productivity and customer service - Provide end-to-end troubleshooting for deployed products and solutions - Conduct root cause analysis and recommend solutions for advanced support issues - Proactively follow up on customer concerns and implement emergency fixes for critical issues - Act as a liaison between different business units within the Company - Provide on-call support for 12 hours on a rotational basis - Install system releases and conduct custom training for other teams Qualification Required: - Masters/Bachelors Degree in Engineering or equivalent - Proven ability to multi-task - Strong interpersonal and communication skills - Ability to work independently or with a team LandisGyr offers a comprehensive benefits package including medical, dental, and vision coverage, life insurance, a 401(k) retirement plan with a generous company match, three weeks of Paid Time Off, eleven paid holidays, tuition reimbursement, optional pet insurance, supplemental medical coverage, and other perks. The position offers a competitive salary in the range of XY per year, eligible for a 401(k) match and potential annual bonus. All qualified applicants are encouraged to apply as LandisGyr is committed to diversity and equal opportunity employment. Join LandisGyr on our journey towards a greener tomorrow and shape a better future for everyone. #EnergizeYourCareer.