Source description
About the role
Key deliverables: Support deployment and SAT for AMI solutions and upgrades Develop and maintain SOPs for technical system processes Resolve or escalate ServiceNow tickets within SLAs Provide post-installation support and change control compliance Role responsibilities: Perform root cause analysis and troubleshoot system issues Collaborate across teams to resolve technical defects Maintain system and deployment documentation Travel to customer sites for on-site technical support (50%)
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