Technical Implementation Manager

Support the Program Team in deployment support of Landis + Gyr's AMI solution(s) Support System Acceptance Testing (SAT) for new customer deployments / upgrades Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable Adhere to formal change control processes Knowledge of two-way AMI technology, from head-end software to the field endpoints Ensure Service Now tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines Proactively follow through on all technical issues to ensure items are addressed accurately and promptly Support software installation activities for new releases and provide post-implementation support Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects Mandatory skills: Strong technical analytical skills ability to do complete methodical root cause analysis and troubleshooting technical issues Highly adaptable in a dynamic work environment Accustomed to working in an environment driven by high standards for service and system delivery Excellent team player self-starter with the ability to work unsupervised Ability to plan and maintain schedules Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions Knowledge of Oracle/SQL Server/PostgreSQL database Excellent written and oral communication skills Self-motivated, proactive, able to work under time constrained conditions Demonstrate customer focus with proven ability to resolve customer issues appropriately Strong customer communication and service skills Knowledge of RF Mesh / wireless /networking/ communication technologies Experience with Windows desktop/server platforms and Linux/Unix Experience with Hardware Security Modules/Load balancers is a plus Ability to multitask and prioritize Ability to travel to customer sites ~ 50% Qualifications--Education, Experience, Knowledge, Skills Abilities Required B.E 10+ years of Industry Experience Energy Utility operations experience is a plus Experience in working with solutions involving both software and hardware Excellent communication skills ability to interact with end-users a must Technical Requirements: Microsoft Windows, Linux/Unix, Database (Oracle/MS SQL/PostgreSQL) Hardware Security Modules/Load Balancers is a plus Wireless Communication/RF/Broadband Communication technologies, IP suite Knowledge of Dot Net Framework/IIS is a plus PowerShell/Bash/Shell scripting is a plus