IT Support Specialist (Secret Cleared)

Provide Tier 1 and Tier 2 technical support for desktops, laptops, and peripheral devices

Install, configure, and maintain PC operating systems , including legacy environments (DOS) and current Windows platforms

Diagnose and resolve hardware, software, and system issues in a timely manner

Support basic networking functions, including IP configuration, connectivity troubleshooting, and network device support

Configure and troubleshoot email systems using standard protocols (SMTP, IMAP, POP3)

Set up and manage user accounts, permissions, and access controls (Active Directory or similar)

Maintain and deploy system images, patches, and updates

Document technical issues, solutions, and procedures in a ticketing system

Assist with system backups, data recovery, and endpoint security measures

Collaborate with senior IT staff and vendors to resolve escalated issues

Provide end-user training and guidance on IT systems and best practices