Service Desk Technician

Provide first-level support, responding to and resolving user-reported issues promptly and efficiently. Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow. Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution. Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes. Conduct routine maintenance activities, including system updates, patches, and software installations to enhance overall system performance. Act as a liaison between end-users and Tier 2 support teams, ensuring smooth communication and quick resolution of complex issues.