Source description
About the role
Leadership & Strategy
Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
Own IT budget, vendor management, and license utilization
IT Operations & Service Management
Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
Identity, Access & Endpoints
Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
Enforce device compliance, patching, EDR, disk encryption, and secure configurations
SaaS & Collaboration
Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
Networks & Office IT
Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites
Security, Compliance & Resilience
Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging
Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers
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