Associate Technical Support Engineer (Mumbai)

Key Responsibilities - Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels. - Troubleshoot common hardware, software, and access-related issues for end users. - Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools. - Assist with account access, password resets, VPN connectivity, and basic system configuration tasks. - Support users across multiple operating systems including Windows, macOS, and ChromeOS. - Help deploy and maintain mobile devices including iPhones, Android phones, and tablets. - Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams. - Document troubleshooting activities and follow established operational procedures and service standards. - Assist with workstation setup, onboarding activities, and equipment preparation when required. - Participate in ongoing learning opportunities to expand technical and customer support capabilities. Preferred Skills - Strong interpersonal, communication, and customer service skills. - Interest in information technology, technical troubleshooting, and end-user support. - Ability to work collaboratively in a team-oriented environment. - Comfortable learning new technologies, tools, and processes. - Organized, dependable, and able to manage multiple support requests effectively. - Prior experience in customer-facing IT roles is helpful but not required. Qualifications - Exposure to enterprise support environments or help desk operations. - Familiarity with ServiceNow or similar ticket management platforms. - Basic understanding of networking concepts such as wireless connectivity and remote access solutions. - Experience using or supporting mobile devices and modern workplace technologies. What We Offer - Opportunity to launch and grow a career in IT support and operations. - Team-oriented environment with mentorship from experienced technical professionals. - Hands-on experience supporting enterprise technologies and end-user environments. - Career development opportunities, training, and internal growth potential. Key Responsibilities - Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels. - Troubleshoot common hardware, software, and access-related issues for end users. - Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools. - Assist with account access, password resets, VPN connectivity, and basic system configuration tasks. - Support users across multiple operating systems including Windows, macOS, and ChromeOS. - Help deploy and maintain mobile devices including iPhones, Android phones, and tablets. - Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams. - Document troubleshooting activities and follow established operational procedures and service standards. - Assist with workstation setup, onboarding activities, and equipment preparation when required. - Participate in ongoing learning opportunities to expand technical and customer support capabilities. Preferred Skills - Strong interpersonal, communication, and customer service skills. - Interest in information technology, technical troubleshooting, and end-user support. - Ability to work collaboratively in a team-oriented environment. - Comfortable learning new technologies, tools, and processes. - Organized, dependable, and able to manage multiple support requests effectively. - Prior experience in customer-facing IT roles is helpful but not required. Qualifications - Exposure to enterprise support environments or help desk operations. - Familiarity with ServiceNow or similar ticket management platforms. - Basic understanding of networking concepts such as wireless connectivity and remote access solutions. - Experience using or supporting mobile devices and modern workplace technologies. What We Offer - Opportunity to launch and grow a career in IT support and operations. - Team-oriented environment with mentorship from experienced technical professionals. - Hands-on experience supporting enterprise technologies and end-user environments. - Career development opportunities, training, and internal growth potential.