End-User Support Technician

As an Associate Technical Support Specialist, you will be part of our end-user support organization, assisting employees with technology issues and providing timely customer support. Your role will involve troubleshooting common hardware, software, and access-related issues for end users, supporting various devices and collaboration tools, and assisting with account access, password resets, and system configurations. Additionally, you will participate in workstation setup, onboarding activities, and equipment preparation when required. Key Responsibilities: - Respond to user support requests through various channels such as ticketing systems, chat platforms, email, walk-up, and virtual support channels. - Troubleshoot issues on laptops, desktop systems, printers, mobile devices, and collaboration tools. - Assist with account access, password resets, VPN connectivity, and basic system configuration tasks. - Support users across multiple operating systems including Windows, macOS, and ChromeOS. - Help deploy and maintain mobile devices like iPhones, Android phones, and tablets. - Document troubleshooting activities and follow established operational procedures and service standards. - Participate in ongoing learning opportunities to expand technical and customer support capabilities. Preferred Skills: - Strong interpersonal, communication, and customer service skills. - Interest in information technology, technical troubleshooting, and end-user support. - Ability to work collaboratively in a team-oriented environment. - Comfortable learning new technologies, tools, and processes. - Organized, dependable, and able to manage multiple support requests effectively. Qualifications: - Exposure to enterprise support environments or help desk operations. - Familiarity with ServiceNow or similar ticket management platforms. - Basic understanding of networking concepts such as wireless connectivity and remote access solutions. - Experience using or supporting mobile devices and modern workplace technologies. In this role, you will have the opportunity to launch and grow a career in IT support and operations, work in a collaborative environment with mentorship from experienced professionals, gain hands-on experience supporting enterprise technologies, and access career development opportunities, training, and internal growth potential. As an Associate Technical Support Specialist, you will be part of our end-user support organization, assisting employees with technology issues and providing timely customer support. Your role will involve troubleshooting common hardware, software, and access-related issues for end users, supporting various devices and collaboration tools, and assisting with account access, password resets, and system configurations. Additionally, you will participate in workstation setup, onboarding activities, and equipment preparation when required. Key Responsibilities: - Respond to user support requests through various channels such as ticketing systems, chat platforms, email, walk-up, and virtual support channels. - Troubleshoot issues on laptops, desktop systems, printers, mobile devices, and collaboration tools. - Assist with account access, password resets, VPN connectivity, and basic system configuration tasks. - Support users across multiple operating systems including Windows, macOS, and ChromeOS. - Help deploy and maintain mobile devices like iPhones, Android phones, and tablets. - Document troubleshooting activities and follow established operational procedures and service standards. - Participate in ongoing learning opportunities to expand technical and customer support capabilities. Preferred Skills: - Strong interpersonal, communication, and customer service skills. - Interest in information technology, technical troubleshooting, and end-user support. - Ability to work collaboratively in a team-oriented environment. - Comfortable learning new technologies, tools, and processes. - Organized, dependable, and able to manage multiple support requests effectively. Qualifications: - Exposure to enterprise support environments or help desk operations. - Familiarity with ServiceNow or similar ticket management platforms. - Basic understanding of networking concepts such as wireless connectivity and remote access solutions. - Experience using or supporting mobile devices and modern workplace technologies. In this role, you will have the opportunity to launch and grow a career in IT support and operations, work in a collaborative environment with mentorship from experienced professionals, gain hands-on experience supporting enterprise technologies, and access career development opportunities, training, and internal growth potential.