Onsite IT Support Technician

You will be working as an entry-level IT support technician in Hyderabad for an established global IT managed services firm with over 3,000 employees. Your primary responsibility will be to provide desk-side and walk-up assistance for enterprise clients. This includes troubleshooting hardware and software issues, managing IT inventory, and adhering to documented escalation procedures. Key Responsibilities: - Provide desk-side and walk-up assistance for enterprise clients - Troubleshoot hardware and software issues - Manage IT inventory effectively - Follow documented escalation procedures Qualifications Required: - At least one year of relevant IT support or customer service experience - Basic familiarity with Windows or macOS - Familiarity with common productivity tools - Strong communication and customer service skills - Willingness to learn and follow procedures - Reliable onsite presence Please note that this position offers a structured environment for individuals seeking to build a career in IT managed services. Additionally, the required tools for this role include Windows, macOS, Google Workspace, Microsoft Office, Zoom, and Slack. You will be working as an entry-level IT support technician in Hyderabad for an established global IT managed services firm with over 3,000 employees. Your primary responsibility will be to provide desk-side and walk-up assistance for enterprise clients. This includes troubleshooting hardware and software issues, managing IT inventory, and adhering to documented escalation procedures. Key Responsibilities: - Provide desk-side and walk-up assistance for enterprise clients - Troubleshoot hardware and software issues - Manage IT inventory effectively - Follow documented escalation procedures Qualifications Required: - At least one year of relevant IT support or customer service experience - Basic familiarity with Windows or macOS - Familiarity with common productivity tools - Strong communication and customer service skills - Willingness to learn and follow procedures - Reliable onsite presence Please note that this position offers a structured environment for individuals seeking to build a career in IT managed services. Additionally, the required tools for this role include Windows, macOS, Google Workspace, Microsoft Office, Zoom, and Slack.