Senior ServiceNow ITSM Developer (6+ Years) / Vulnerability Response (VR)

Job Description ServiceNow ITSM / Vulnerability Response (VR) Senior DeveloperPosition ServiceNow ITSM / Vulnerability Response (VR) Senior Developer Experience 68 Years (Minimum 6 years overall experience with at least 1 year of hands-on experience in ServiceNow Vulnerability Response (VR) ) Employment Type Contract Location Remote (Candidates must be willing to collect their laptop from Bangalore, Mumbai, or Chennai office locations.) Role Overview We are seeking an experienced ServiceNow ITSM & Vulnerability Response (VR) Senior Developer to design, develop, and support enterprise-grade ServiceNow solutions. The ideal candidate should have strong expertise in ITSM, Security Operations (Vulnerability Response), ServiceNow scripting, integrations, and platform customization while ensuring compliance, automation, and operational excellence in a financial services environment. Key ResponsibilitiesITSM Development Design, develop, and enhance ServiceNow ITSM modules, including: Incident Management Problem Management Change Management Request Management Ensure solutions align with ITIL best practices and organisational governance. Improve service quality through SLA compliance, backlog reduction, and continuous process optimisation. Vulnerability Response (Security Operations) Configure, implement, and support the ServiceNow Vulnerability Response (VR) module. Build automated workflows for vulnerability identification, prioritisation, assignment, and remediation. Integrate ServiceNow with vulnerability scanning tools such as Rapid7, Fortify , and similar security platforms. Support security reporting, compliance audits, and vulnerability lifecycle management. ServiceNow Development & Customisation Develop and customise: Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer Workflows Create scalable, maintainable, and secure ServiceNow solutions. Troubleshoot platform issues and implement performance improvements. Integration & CMDB Develop and maintain REST and SOAP integrations with enterprise applications. Support CMDB data integrity and cross-module integrations. Work with ITSM, SecOps, and other ServiceNow modules to deliver seamless functionality. Reporting & Automation Build dashboards using Performance Analytics . Create reports for: SLA Compliance MTTR Vulnerability Metrics Operational KPIs Develop and maintain Automated Test Framework (ATF) scripts for release validation. Managed Services Support Provide BAU support, enhancements, bug fixes, and production issue resolution. Participate in CAB meetings, governance reviews, and stakeholder discussions. Drive continuous service improvement initiatives. Required Technical SkillsServiceNow ServiceNow ITSM Vulnerability Response (VR) Security Operations (SecOps) CMDB Service Catalog Flow Designer Workflows Performance Analytics Automated Test Framework (ATF) Development JavaScript Glide APIs ServiceNow Scripting Business Rules Script Includes Client Scripts UI Policies UI Actions Integrations REST APIs SOAP Web Services IntegrationHub (Preferred) Security Vulnerability Management Security Operations Scanner Integrations (Rapid7, Fortify, Qualys, Nessus preferred) Required Certifications (Mandatory) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS ITSM) or ServiceNow Certified Implementation Specialist (CIS Security Operations) Preferred Qualifications Strong understanding of ITIL processes. Experience in Financial Services or Banking domain. Excellent troubleshooting and problem-solving skills. Strong communication and stakeholder management abilities. Experience working in Agile delivery environments. .