DB Engineer Oracle/Generalist

Role & responsibilities Preferred candidate profile Mandatory Skills 23 years database/application production support experience Basic Oracle database support knowledge Understanding of monitoring alerts, health checks and ticketing Familiarity with backup/job monitoring, preferably RMAN basics Ability to follow SOPs and escalate appropriately Willingness to work in 24x7 support model Good-to-Have Skills Basic SQL knowledge Exposure to Data Guard/RAC concepts Shell scripting basics Jira/ServiceNow and audit evidence collection Key Responsibilities Oracle Monitoring Monitor Oracle availability, backup, job and storage alerts Review RMAN backup status and escalate failures Perform basic log/health checks using approved SOPs Create and update tickets for operational issues Incident & Escalation Perform initial triage and evidence collection Escalate unresolved or complex issues to L2/Oracle SME Maintain accurate incident updates and handoff notes Support bridge coordination as required Operational Support Execute approved scripts/checklists Support access/user-related tickets as per workflow Support deployment/migration validation steps Collect audit/compliance evidence when requested Knowledge & Communication Maintain SOP and KEDB updates Provide shift handovers Respond to approved operational support channels Follow escalation matrix and documented processes Scope Boundary / Important Positioning for TA This role is scoped to L1/L2 operations and should not be positioned as platform ownership, architecture ownership or product-code remediation. Non-SOP engineering changes, architecture design, topology changes, query rewrites or index strategy ownership should be escalated to the appropriate Engineering/L3 teams. Candidates should be comfortable working in a 24x7 SLA-driven production support environment with strong ticket hygiene and communication discipline. Experience with Jira/ITSM tools, monitoring tools, alert response, incident bridges and shift handovers is important for all roles. TA Screening Focus Ask Oracle monitoring and backup basics Check experience with ticketing and production support Validate communication and shift readiness Probe SOP execution and escalation examples Suggested Evaluation Outcome Labels Strong Fit Good Fit Hold / Backup Not Aligned Note: This JD is drafted for recruitment intake and TA screening. Final role alignment should be validated through technical evaluation and hiring manager review.