Oracle Fusion Financials Support Manager

Job descriptionDiscover and document Function business requirements. Take all requirements to the logical end including assessment, design, development tracking, testing, deployment, and stabilization.Customer Service: Responsible for delivering excellent customer service, including incident tracking, diagnosis, replication, troubleshooting, and resolution. The focus is on providing both technical and functional support to drive complete and timely incident resolution.Serve as a primary point of contact to Business stakeholders, facilitating relationships with Support and providing advice to internal Oracle support team. You perform 2nd and 3rd level support independently within an established support team.Lead and mentor team members, providing direction and guidanceParticipate in migration and new implementations. Design module-specific solutions within the context of the integrated Oracle Fusion environment.Assist business users during CRPs, SITs, and UATs. Prepare test scripts and test cases. Conduct trainings.Determining ERP needs via consultation, business process analysis, and observations.Establishing project goals, metrics, and baselines. Facilitate collaboration and decision making between sponsors.Identify project issues and risks and resolve or escalate as appropriate.Plan, organize, direct, control and evaluate the operations of application.Develop and implement policies and procedures pertaining to the applications.Manage stakeholder expectations to ensure alignment with organizational goals and objectives.Lead and direct work assignments of internal and external resources to ensure support efforts are accomplished successfully.Ownership of performance, TAT, and quality of IT service delivery.Implementation of group policies and SOPs on IT operations and information security.Education: Graduation/Post-Graduation Level of Education in computer science, with MBA-Finance preferable with a strong analytics and communications backgroundKnowledge & skills required: Functional Expertise: A good understanding of Oracle Fusion Financials, including General Ledger, Accounts payables, Accounts Receivables, Fixed Assets, Projects, Cash managementAccounting Lifecycle: Experience in the accounting lifecycle, including enterprise structures setup, invoice and payments processing, tax reporting, period-end close processes, and Financial Reporting Workspace. Fluent English language skills required.Customer Service: Responsible for delivering excellent customer service, including incident tracking, diagnosis, replication, troubleshooting, and resolution. .