Software Support Engineer - Customer Care

Key Deliverables: Take ownership of technical issues and work with teams to resolve client issues Provide high-quality support to technical and non-technical clients, ensuring timely solutions Document troubleshooting and resolution steps for client issues Detect and report trends to engineering and product teams Lead client working sessions to ensure clear understanding of issues and requirements Role Responsibilities: Resolve escalated client complaints independently, without team lead intervention Provide documentation or training to clients as needed Own client issues from report to resolution, ensuring proactive and efficient problem-solving Escalate support cases and development issues to multiple departments when necessary Leverage client support best practices across the organization