Source description
About the role
Key Deliverables: Resolve production incidents and identify root causes using log analysis and debugging Support C/C++ applications with OPOS hardware and MQTT communication Detect, recreate, and escalate defects with precise documentation Meet SLA commitments and contribute to knowledge base updates Role Responsibilities: Collaborate with internal teams and third-party vendors for issue resolution Perform blind troubleshooting and manage fault recreation Mentor L1 and L2 technicians, write technical advisories and support docs Adapt to 24x7 shift work, multitask under pressure, and manage escalations
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