Senior Desktop Support Engineer

Role Overview: As a Senior Service Engineer at NEC Corporation of India Ltd., you will be responsible for providing desktop support at L2 level, focusing on troubleshooting hardware and network devices. Your role will involve utilizing your knowledge of Service Now, running SSH commands on network devices, using Citrix Desktops, configuring hardware and software on Windows computers through Remote Desktop, understanding DHCP and DNS, working on incidents escalated from lower tier support groups, troubleshooting complex hardware and software components, and configuring network-based printers. Key Responsibilities: - Utilize knowledge of Service Now for efficient ticket management - Familiarity with running SSH commands on network devices - Experience using Citrix Desktops for virtual desktop infrastructure - Configure hardware and software on Windows computers through Remote Desktop - Understanding of DHCP and DNS for network configuration - Work on incidents escalated from lower tier support groups - Troubleshoot complex hardware and software components - Configure network-based printers for smooth operations Qualification Required: - Minimum of L2 level troubleshooting experience - BCA/MCA/B Tech/BE or equivalent degree - Minimum 3 years of relevant experience Additional Details: The Senior Support Engineer position at NEC Corporation of India Ltd. requires a broad knowledge of operational procedures and tools, typically acquired through extensive work experience. It may also require vocational or technical training. In this role, you will work under limited supervision for routine situations while providing assistance and training to lower-level employees. You will handle tasks and problems that are not routine and require analysis to understand, ensuring the uptime, performance, resource availability, and security of managed computers within established budgets and operational guidelines. Role Overview: As a Senior Service Engineer at NEC Corporation of India Ltd., you will be responsible for providing desktop support at L2 level, focusing on troubleshooting hardware and network devices. Your role will involve utilizing your knowledge of Service Now, running SSH commands on network devices, using Citrix Desktops, configuring hardware and software on Windows computers through Remote Desktop, understanding DHCP and DNS, working on incidents escalated from lower tier support groups, troubleshooting complex hardware and software components, and configuring network-based printers. Key Responsibilities: - Utilize knowledge of Service Now for efficient ticket management - Familiarity with running SSH commands on network devices - Experience using Citrix Desktops for virtual desktop infrastructure - Configure hardware and software on Windows computers through Remote Desktop - Understanding of DHCP and DNS for network configuration - Work on incidents escalated from lower tier support groups - Troubleshoot complex hardware and software components - Configure network-based printers for smooth operations Qualification Required: - Minimum of L2 level troubleshooting experience - BCA/MCA/B Tech/BE or equivalent degree - Minimum 3 years of relevant experience Additional Details: The Senior Support Engineer position at NEC Corporation of India Ltd. requires a broad knowledge of operational procedures and tools, typically acquired through extensive work experience. It may also require vocational or technical training. In this role, you will work under limited supervision for routine situations while providing assistance and training to lower-level employees. You will handle tasks and problems that are not routine and require analysis to understand, ensuring the uptime, performance, resource availability, and security of managed computers within established budgets and operational guidelines.