Source description
About the role
Demonstrate hands-on expertise with Oracle EBS in support and/or implementation projects.Provide independent issue resolutions for users, troubleshooting problems effectively.Conduct Root Cause Analysis and communicate recommended solutions fluently to all levels of business users, technical teams, and management.Open, manage, and resolve Oracle Service Requests (SRs) with Oracle Support, ensuring timely resolution.Collaborate with cross-functional teams to debug and fix issues related to RICE (Reports, Interfaces, Conversions, Extensions) components.Conduct functional testing and ensure that issues within RICE components are resolved promptly.Adhere to strict delivery timelines and coordinate effectively with remote teams across different time zones.Take proactive steps to resolve issues and demonstrate flexibility in working with varying schedules.Communicate effectively in both English and Japanese to support bilingual user base, ensuring clarity in issue resolution and technical discussions. .
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