Service Delivery Manager- CloudOps Operations

Job Title : Service Delivery Manager- CloudOps Operations Experience: 10 + years Location: Bangalore Managed CloudOps service • 24x7 Owns end-to-end delivery of the 24x7 CloudOps managed service - SLAs, governance and the client relationship - across cloud and hybrid on-prem estates. Key responsibilities Own service delivery against agreed SLAs; run governance, reporting and continuous improvement. Act as the single point of accountability to the client and manage escalations. Oversee 24x7 operations, shift coverage and on-call rotations. Ensure ITIL processes - incident, problem and change - are followed and audited. Drive total case ownership - the team owns every case through to resolution and closure. Govern SOP development, review issue and problem patterns, and sponsor and prioritise automation. Lead the team leads and engineers; manage capacity, transition and onboarding. Own service security, compliance, capacity and cost optimization governance across managed environments. Oversee backup, disaster recovery and business continuity readiness. Drive observability, service reliability and automation initiatives. Skills & experience 10+ years in IT operations / managed services, including 3+ years in a delivery leadership role. Excellent written and verbal communication and stakeholder management. Understanding of cloud security, FinOps and SRE/Observability practices. Strong ITIL grounding; provide guidance and expertise on cloud (AWS and/or Azure), hybrid on-prem and databases. Proven experience running 24x7 operations to SLA. Commercial, reporting and governance acumen. Certifications ITIL 4 PMP or PRINCE2.