ServiceNow Admin

Job title: ServiceNow Admin Experience: 5+ years Location: Bangalore Work Mode: Hybrid Job Description: Role Overview We are seeking an experienced ServiceNow Administrator to manage, support, and maintain the ServiceNow platform for assigned clients. The role requires strong hands- on administration skills, production deployment leadership, and the ability to provide reliable on-call support in a 24x7 environment. Key Responsibilities Incident, Request, and Problem Management o Assist in addressing and resolving ServiceNow-related incidents, service requests, and problems in a timely and efficient manner. o Ensure adherence to defined SLAs and support processes. Production Deployments o Lead and execute deployments into production environments during business hours as well as outside of standard business hours when required. o Coordinate deployment activities to minimize business impact and ensure successful releases. Platform Administration o Lead core ServiceNow administration activities, including: Instance cloning Patching and upgrades Review and resolution of skipped items o Ensure platform stability, performance, and compliance with best practices. Support Portal Management o Review incoming items via the ServiceNow support portal. o Analyze, recommend, and take appropriate actions to resolve or route issues effectively. On-Call Support o Participate in 24x7 on-call support for assigned clients. o Respond promptly to critical issues and ensure service continuity. Required Skills & Experience Proven experience of 5+ years as a ServiceNow Administrator. Strong understanding of ServiceNow platform administration, upgrades, and deployments. Experience supporting production environments and handling after-hours releases. Ability to troubleshoot platform issues and work independently under pressure. Excellent communication and documentation skills. Demonstrated experience working with global clients. Willingness to work in EST time zone and participate in 24x7 on-call rotations. Preferred Qualifications ServiceNow Administrator certification(s). Experience supporting multiple clients or enterprise environments. Familiarity with ITIL processes and best practices. Job title: ServiceNow Admin Experience: 5+ years Location: Bangalore Work Mode: Hybrid Job Description: Role Overview We are seeking an experienced ServiceNow Administrator to manage, support, and maintain the ServiceNow platform for assigned clients. The role requires strong hands- on administration skills, production deployment leadership, and the ability to provide reliable on-call support in a 24x7 environment. Key Responsibilities Incident, Request, and Problem Management o Assist in addressing and resolving ServiceNow-related incidents, service requests, and problems in a timely and efficient manner. o Ensure adherence to defined SLAs and support processes. Production Deployments o Lead and execute deployments into production environments during business hours as well as outside of standard business hours when required. o Coordinate deployment activities to minimize business impact and ensure successful releases. Platform Administration o Lead core ServiceNow administration activities, including: Instance cloning Patching and upgrades Review and resolution of skipped items o Ensure platform stability, performance, and compliance with best practices. Support Portal Management o Review incoming items via the ServiceNow support portal. o Analyze, recommend, and take appropriate actions to resolve or route issues effectively. On-Call Support o Participate in 24x7 on-call support for assigned clients. o Respond promptly to critical issues and ensure service continuity. Required Skills & Experience Proven experience of 5+ years as a ServiceNow Administrator. Strong understanding of ServiceNow platform administration, upgrades, and deployments. Experience supporting production environments and handling after-hours releases. Ability to troubleshoot platform issues and work independently under pressure. Excellent communication and documentation skills. Demonstrated experience working with global clients. Willingness to work in EST time zone and participate in 24x7 on-call rotations. Preferred Qualifications ServiceNow Administrator certification(s). Experience supporting multiple clients or enterprise environments. Familiarity with ITIL processes and best practices.