IT Operations Lead

Key Responsibilities: Leadership & Team Management Lead, mentor, and guide engineers across endpoint management, IAM, networking, and system administration.Act as a Subject Matter Expert (SME), providing technical guidance and handling escalations.Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.Drive knowledge-sharing, documentation, and continuous process improvements.Endpoint Management & Security Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.Ensure compliance with security standards through patching, encryption, and endpoint policies.Lead vulnerability remediation initiatives in collaboration with cross-functional teams.Implement automation for patch management, software distribution, and compliance reporting.Networking & IAM Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.Manage IAM systems to enforce least privilege, role-based access, and regulatory compliance.Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles.System Administration (Linux & macOS) Act as SME for Linux and macOS environments ensuring availability, scalability, and security.Troubleshoot OS-level, configuration, and integration issues.Manage updates, hardening, and performance tuning across systems.Process & Compliance Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge).Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.Track KPIs and prepare operational and security reports.Required Skills & Experience: 7+ years in IT Infrastructure/Security roles, with at least 23 years in a leadership or SME capacity.Expertise in Endpoint Management tools (Intune, Endpoint Central, Kandji, Jamf).Experience with Vulnerability Management platforms (Tenable, Qualys, Rapid7).Proficiency with IAM solutions (Okta, OneLogin, Azure AD).Strong networking fundamentals (TCP/IP, DNS, VPN, Firewalls).Hands-on with Linux (RHEL/Ubuntu/CentOS), macOS, and Windows administration.Scripting/automation experience (PowerShell, Bash, Python preferred).Deep understanding of IT security principles and regulatory compliance frameworks.Excellent communication, stakeholder management, and leadership skills. .