IT Operations Lead

Key Responsibilities: Leadership & Team Management Lead, mentor, and guide engineers across endpoint management, IAM, networking, and system administration. Act as a Subject Matter Expert (SME), providing technical guidance and handling escalations. Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence. Drive knowledge-sharing, documentation, and continuous process improvements. Endpoint Management & Security Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints. Ensure compliance with security standards through patching, encryption, and endpoint policies. Lead vulnerability remediation initiatives in collaboration with cross-functional teams. Implement automation for patch management, software distribution, and compliance reporting. Networking & IAM Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration. Manage IAM systems to enforce least privilege, role-based access, and regulatory compliance. Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles. System Administration (Linux & macOS) Act as SME for Linux and macOS environments ensuring availability, scalability, and security. Troubleshoot OS-level, configuration, and integration issues. Manage updates, hardening, and performance tuning across systems. Process & Compliance Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge). Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards. Track KPIs and prepare operational and security reports. Required Skills & Experience: 7+ years in IT Infrastructure/Security roles, with at least 2–3 years in a leadership or SME capacity. Expertise in Endpoint Management tools (Intune, Endpoint Central, Kandji, Jamf). Experience with Vulnerability Management platforms (Tenable, Qualys, Rapid7). Proficiency with IAM solutions (Okta, OneLogin, Azure AD). Strong networking fundamentals (TCP/IP, DNS, VPN, Firewalls). Hands-on with Linux (RHEL/Ubuntu/CentOS), macOS, and Windows administration. Scripting/automation experience (PowerShell, Bash, Python preferred). Deep understanding of IT security principles and regulatory compliance frameworks. Excellent communication, stakeholder management, and leadership skills.