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About the role
Role Responsibilities: Handle international customer queries via voice support Troubleshoot Wi-Fi, network connectivity, broadcast, and device-related issues Provide support for smart home devices, cameras, doorbells, alarms, and mobile app issues Resolve customer issues within defined TAT and quality standards Maintain accurate documentation and follow SOPs & compliance guidelines Coordinate with internal technical teams for escalations when required Deliver a seamless customer experience through strong written communication Required Experience & Skills: Minimum 6 months 3 years of experience in Technical / Customer Support Mandatory experience in International Voice support Hands-on exposure to Wi-Fi troubleshooting, network issues, broadcast support Experience with Comcast / Airtel Broadcast / ISP processes Basic understanding of routers, modems, connectivity, and smart devices Excellent written English communication and problem-solving skills Immediate joiners only (no notice period candidates) Role Responsibilities: Handle international customer queries via voice support Troubleshoot Wi-Fi, network connectivity, broadcast, and device-related issues Provide support for smart home devices, cameras, doorbells, alarms, and mobile app issues Resolve customer issues within defined TAT and quality standards Maintain accurate documentation and follow SOPs & compliance guidelines Coordinate with internal technical teams for escalations when required Deliver a seamless customer experience through strong written communication Required Experience & Skills: Minimum 6 months 3 years of experience in Technical / Customer Support Mandatory experience in International Voice support Hands-on exposure to Wi-Fi troubleshooting, network issues, broadcast support Experience with Comcast / Airtel Broadcast / ISP processes Basic understanding of routers, modems, connectivity, and smart devices Excellent written English communication and problem-solving skills Immediate joiners only (no notice period candidates)
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