System Analyst – CRM

Job description

Responsible for working on D365 CRM development, support, and integration projects.

Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system.

Architecting the CRM system, related customizations, and reports to model the business and organizational process.

Advising business users on best practices for CRM, development, or integration processes.

Writing technical specifications for planned work.

Building and configuring CRM forms, views, dashboards, and workflows.

Developing SSRS reports using Microsoft SQL and FetchXML. Maintain code repository, VSTS backlog, and source control.

Effectively utilize SDK and 3rd party tools such as XRM Toolbox for administration of CRM system. Support of the application including fixing application issues.

Technical Skills

Experience with different versions of Microsoft CRM including D365 CRM.

Experience in migrations, customizations, JavaScript, C#, .NET, HTML, SQL Server, and SSRS including plugins, scripting, and form creation.

Experience in workflow development including complex ones.

Experience with CRM API, REST/ODATA, and SOAP endpoints.

Experience in integrating D365 CRM with other applications is preferred.