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About the role
eQMS Support Engineer Location: Kochi (Hybrid) Experience: 3+ Years Shift: Rotational (US Timings) Key Skills L2 Application Support Incident & Change Management Ticket Management SQL & RDBMS JIRA / ServiceNow Troubleshooting & RCA Responsibilities Provide application/product support and resolve tickets within SLA. Manage incidents, service requests, and escalations. Troubleshoot issues and perform root cause analysis. Collaborate with internal teams for issue resolution. Support rotational shifts, including night shifts. Requirements Graduate in Science, IT, Computer Science, or related field. Experience in Application Support. Strong SQL and database knowledge. Excellent communication and problem-solving skills. Knowledge of eQMS/TrackWise and ITIL certification preferred. Preference: Kochi-based candidates.
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