Database Engineer

DB Engineer SQL/Azure – Job Description Database Platform Support | Managed Database Operations – L1/L2 Support Services Role Title DB Engineer – SQL/Azure Role Count 3 Level A2 Experience 2–3years Primary Skill Area SQL Server/Azure SQL monitoring, alerts, tickets, health checks, SOP execution, L1 operations Role Purpose Provide L1/L1.5 database operations support for SQL Server and Azure SQL environments in a 24x7 support model. The role focuses on monitoring, alert validation, ticket creation/updates, SOP-based troubleshooting, access requests and escalation to L2/SME teams. Engagement Context Engagement Context: Database Platform Support is a managed L1/L2 operations engagement supporting SQL Server, Azure SQL, PostgreSQL and Oracle. The support model is 24x7 including weekends and focuses on monitoring, incident triage, operational tasks, backup monitoring, change support, vulnerability remediation support, SOP/playbook execution and timely escalation to L3/Engineering for non-SOP or design-level work. Mandatory Skills 2–3 years database/application production support experience Basic SQL Server and/or Azure SQL knowledge Experience with monitoring alerts and ticket updates Understanding of incident management and SLA-driven support Ability to follow SOPs/runbooks accurately Willingness to work across shifts/weekends Good-to-Have Skills Jira/ServiceNow experience Basic T-SQL scripting Exposure to backup/job monitoring Good written communication and handoff discipline Key Responsibilities Monitoring & Alert Management Monitor database availability, CPU, memory, disk and job alerts Validate Concord/DX Console or approved monitoring alerts Create/route incidents for valid alerts Escalate unresolved or high-severity alerts to L2 Ticket & Incident Management Log, categorize and update Jira/ITSM tickets Maintain worklogs, priority, status and closure notes Perform initial triage using approved runbooks Coordinate with L2, SMEs and dependent teams Operational Support Execute approved health-check scripts Perform SOP-based service checks and basic restarts where permitted Support backup monitoring and failed job checks Collect audit or operational evidence as instructed Communication & Handoff Respond to Slack/Teams operational requests as per process Support xMatters/bridge notifications as required Provide clear shift handovers Update knowledge articles for repetitive issues Scope Boundary / Important Positioning for TA This role is scoped to L1/L2 operations and should not be positioned as platform ownership, architecture ownership or product-code remediation. Non-SOP engineering changes, architecture design, topology changes, query rewrites or index strategy ownership should be escalated to the appropriate Engineering/L3 teams. Candidates should be comfortable working in a 24x7 SLA-driven production support environment with strong ticket hygiene and communication discipline. Experience with Jira/ITSM tools, monitoring tools, alert response, incident bridges and shift handovers is important for all roles. TA Screening Focus Check basic SQL troubleshooting Ask ticketing/monitoring process questions Validate shift readiness and communication skills Probe SOP adherence and escalation discipline