New Relic Platform Administrator (Observability)

Job Description New Relic Platform Administrator (Observability) Location: Bangalore Experience: 5 + years (immediate joiner) Role Summary We are seeking a New Relic Platform Administrator (Observability Engineer) to establish the enterprise observability platform for the SRS environment. The role will be responsible for end-to-end administration, monitoring enablement, and continuous optimization of New Relic across infrastructure, applications, and cloud ecosystems. He/she should have implementation experience into New relic. This role ensures platform stability, visibility, alerting effectiveness, and observability maturity. Key Responsibilities 1. Platform Administration Administer New Relic tenants, accounts, sub-accounts, and workspace configurations Implement platform availability, configuration standards, and governance controls Ensure scalability and performance of the observability platform 2. User & Access Management Configure and maintain SSO integrations Conduct periodic access reviews aligned with security policies 3. Agent Lifecycle Management Deploy, configure, upgrade, and patch New Relic agents across: Infrastructure monitoring APM Browser & Mobile monitoring Synthetic monitoring Ensure agent health, coverage, and compliance across environments 4. Integration Management Configure and maintain integrations with: AWS, Azure, AKS/Kubernetes CI/CD pipelines ITSM/Ticketing tools Internal enterprise platforms Enable seamless telemetry flow across systems 5. App Insights Integration Integrate Azure Application Insights with New Relic for unified monitoring Enable consolidated dashboards and cross-platform visibility (Note: App Insights configuration remains with application teams) 6. Dashboards & Alerting Design, build, and maintain dashboards aligned to business and operational KPIs Configure and tune: Alert policies and conditions Notification channels and workflows Synthetic monitors Reduce alert noise through tuning and correlation 7. Telemetry Pipeline Management Manage ingestion of logs, metrics, traces, and events Implement: Data drop rules Log parsing and normalization Attribute enrichment Data partitioning strategies 8. Observability Reporting Produce periodic reports on: Platform health Agent coverage Alert effectiveness (noise reduction) MTTD, MTTA, MTTR metrics Data ingestion trends Support executive dashboards and scorecards 11. Continuous Improvement Drive observability maturity initiatives: Dashboard standardization Alert hygiene and optimization Runbook automation and integration Anomaly detection enablement Required Skills & Experience Technical Skills Hands-on experience with New Relic (APM, Infra, Logs, Synthetics) Strong understanding of Observability (metrics, logs, traces) Experience with Azure / AWS / Kubernetes (AKS preferred) Knowledge of CI/CD tools and DevOps pipelines Experience with Application Insights integration (preferred) Understanding of RBAC, SSO, and identity management Analytical & Reporting Skills Ability to interpret observability KPIs (MTTR, alert noise, coverage) Experience creating dashboards and executive reports Data-driven decision-making mindset Qualifications Bachelor’s degree in Engineering / Computer Science or equivalent 3–8 years of experience in Observability / Monitoring / SRE domain Good to Have New Relic certifications Experience in large enterprise environments Exposure to FinOps / cost optimization for monitoring platforms