Prompt Smart Solutions - ServiceNow Service Desk Administrator

Description : We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery. Key Responsibilities : - Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management. - Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution. - Configure business rules, client scripts, UI policies, workflows, notifications, and forms. - Manage user roles, groups, ACLs, and security rules. - Support Service Desk operations, including ticket triage, prioritization, and escalation. - Perform platform upgrades, patches, and testing activities. - Maintain technical documentation and user guides. - Ensure ITIL best practices are followed across ServiceNow processes. Required Qualifications : - Bachelor's degree in Computer Science / Information Technology or related field. - 5+ years of experience in ServiceNow administration and Service Desk support. - Strong experience with ITSM modules Incident, Problem, Change, Request, Knowledge, CMDB. - Hands-on experience with JavaScript and Glide API scripting. - Knowledge of ITIL framework and service management best practices. - Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ). Description : We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery. Key Responsibilities : - Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management. - Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution. - Configure business rules, client scripts, UI policies, workflows, notifications, and forms. - Manage user roles, groups, ACLs, and security rules. - Support Service Desk operations, including ticket triage, prioritization, and escalation. - Perform platform upgrades, patches, and testing activities. - Maintain technical documentation and user guides. - Ensure ITIL best practices are followed across ServiceNow processes. Required Qualifications : - Bachelor's degree in Computer Science / Information Technology or related field. - 5+ years of experience in ServiceNow administration and Service Desk support. - Strong experience with ITSM modules Incident, Problem, Change, Request, Knowledge, CMDB. - Hands-on experience with JavaScript and Glide API scripting. - Knowledge of ITIL framework and service management best practices. - Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).