Helpdesk Support Engineer

Role & responsibilities - Resolve guest Wi-Fi login and internet connectivity issues. Assist guests in connecting to the hotel network and perform MAC address binding whenever required.Conduct daily Wi-Fi and mobile signal testing across guest rooms and public areas.Identify weak signal zones and escalate them to the NOC team for resolution.Monitor ISP links and report network outages promptly.Maintain daily logs of customer complaints, resolutions, and network activities.Coordinate with the IT Manager and NOC for issue resolution and preventive maintenance.Perform software updates on network devices whenever applicable.Review and validate manually added devices on a monthly basis and coordinate with the NOC for system cleanup. Preferred candidate profile -Diploma or Degree in Computer Science, Information Technology, Electronics, or a related field. 13 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi Support.Freshers with strong networking knowledge may also be considered.Basic understanding of networking concepts, routers, switches, wireless access points, TCP/IP, and troubleshooting.Good communication, customer service, and problem-solving skills.Willingness to work in shifts and support hotel operations. .