Helpdesk Support Engineer (North Goa)

Role & responsibilities - Resolve guest Wi-Fi login and internet connectivity issues. - Assist guests in connecting to the hotel network and perform MAC address binding whenever required. - Conduct daily Wi-Fi and mobile signal testing across guest rooms and public areas. - Identify weak signal zones and escalate them to the NOC team for resolution. - Monitor ISP links and report network outages promptly. - Maintain daily logs of customer complaints, resolutions, and network activities. - Coordinate with the IT Manager and NOC for issue resolution and preventive maintenance. - Perform software updates on network devices whenever applicable. - Review and validate manually added devices on a monthly basis and coordinate with the NOC for system cleanup. Preferred candidate profile -Diploma or Degree in Computer Science, Information Technology, Electronics, or a related field. - 13 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi Support. - Freshers with strong networking knowledge may also be considered. - Basic understanding of networking concepts, routers, switches, wireless access points, TCP/IP, and troubleshooting. - Positive communication, customer service, and problem-solving skills. - Willingness to work in shifts and support hotel operations. .