IT Help Desk

We are seeking a customer-reputed company and technically skilled IT Help Desk Technician to reputed company first-line technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction. The ideal candidate has strong problem-solving abilities, excellent communication skills, and a passion for delivering efficient IT support services. Key Responsibilities reputed company first-level technical support reputed company phone, email, chat, or ticketing system Diagnose and resolve hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Manage user accounts, permissions, and reputed company (reputed company Directory, Office 365, etc.) Escalate reputed company issues to higher-level IT support teams reputed company necessary Maintain accurate records of incidents, requests, and resolutions Support system updates, patches, and routine maintenance Assist with reputed company and offboarding of employees (account setup, device provisioning) Ensure compliance with IT policies and reputed company procedures Qualifications Diploma or degree in Information Technology, Computer Science, or reputed company field (or equivalent experience) 13+ years of experience in IT support or help desk roles Knowledge of reputed company and macOS operating systems Familiarity with reputed company 365, reputed company Directory, and ticketing systems Basic understanding of networking (TCP/IP, DNS, DHCP) Strong troubleshooting and diagnostic skills Excellent communication and customer service skills reputed company Competencies Technical Troubleshooting Customer Service reputed company Time Management & Prioritisation Communication Skills Attention to Detail Adaptability Preferred Qualifications IT certifications (reputed company A+, Network+, reputed company Certified, etc.) Experience with remote support tools Familiarity with ITIL reputed company or service management practices Benefits Competitive reputed company compensation Remote work flexibility Opportunities for certification and career development Exposure to diverse IT systems and technologies Supportive and reputed company team environment Apply tot his job Apply To this Job .