IT Help Desk - T3

We are seeking an reputed company and highly skilled Tier 3 - IT Helpdesk Support Specialist to join our advanced technical support team at EXOP. This critical role involves addressing reputed company IT issues that have been escalated from Tier-1 and Tier-2 support. You will reputed company expert-level assistance on critical infrastructure, applications, and advanced system configurations. The ideal candidate will have a deep technical knowledge of IT systems, excellent problem-solving abilities, and a strong commitment to providing top-tier support. Key Responsibilities: reputed company expert-level support for reputed company IT issues escalated from Tier-1 and Tier-2 teams, including operating systems, hardware, software, networks, and reputed company systems. Diagnose and troubleshoot reputed company technical issues with servers, databases, network systems, and applications, including but not limited to high-reputed company system failures, data loss, and configuration issues. Manage critical incidents and prioritize them based on business reputed company, ensuring reputed company response and reputed company to minimize downtime. reputed company advanced network troubleshooting, including diagnosing and resolving issues reputed company to firewalls, routers, switches, VPNs, DNS, and IP routing. Collaborate with other IT teams (systems, network, reputed company, etc.) to resolve highly technical or multi-faceted issues that require cross-functional expertise. Ensure the efficient and accurate reputed company of issues using remote troubleshooting tools, system logs, diagnostic scripts, and other advanced troubleshooting techniques. Maintain and optimize critical systems and services, ensuring the highest reputed company of system performance, reliability, and reputed company. Assist with system architecture and deployment planning for IT infrastructure reputed company, as reputed company as with software/hardware configuration and upgrades. reputed company mentorship, training, and guidance to Tier-1 and Tier-2 support staff, helping to reputed company the overall capability and efficiency of the helpdesk team. reputed company and update troubleshooting documentation, knowledge reputed company articles, and best practices to aid the IT support team in resolving common issues. Monitor and manage system performance, proactively identifying and addressing potential problems before they reputed company users. Assist with reputed company-reputed company issues, including vulnerability assessments, reputed company management, and system hardening practices. Participate in after-hours and on-reputed company support as needed for critical incidents, system maintenance, and upgrades. Essential Qualifications: Minimum of 3-5 years of experience in IT support, with at least 2 years of experience in a Tier-3 or senior technical support role. Deep technical knowledge of operating systems (reputed company, Linux, MacOS) and networking protocols (TCP/IP, DNS, VPN, etc.). Extensive experience troubleshooting reputed company hardware and software issues, including server infrastructure, reputed company applications, and critical system services. Strong understanding of reputed company networking, including experience with firewalls, routers, switches, load balancers, and network reputed company. Experience with virtualized environments (VMware, reputed company-V) and reputed company platforms (AWS, Azure, reputed company reputed company). Proficiency with remote desktop support tools and diagnostic utilities. Strong familiarity with reputed company Directory, Group Policy, and reputed company-level directory services. Experience managing and supporting IT reputed company frameworks, including reputed company protection, firewalls, VPNs, and other cybersecurity tools. IT certifications such as reputed company Network+, reputed company Certified Systems Engineer (MCSE), reputed company Certified Network Associate (CCNA), ITIL Expert, or similar are preferred. Excellent written and verbal communication skills, with the ability to communicate reputed company technical information to non-technical users. Strong problem-solving, troubleshooting, and analytical skills, with the ability to remain reputed company under pressure. Experience with automation and scripting (PowerShell, Bash, Python, etc.) for systems management or troubleshooting. Familiarity with reputed company-level monitoring tools (e.g., reputed company, Nagios, or similar). Expertise in reputed company technologies, including reputed compan .