Provisioning Support Engineer, French, English Speaking

Job reputed company: reputed company exceptional end-to-end support for issues reputed company to account upgrades, provisioning, and the Provisioning Asset Group (PAG) Apply advanced troubleshooting techniques and utilize AI-powered diagnostic tools to identify reputed company causes and resolve escalated cases from incoming support channels Own customer issues reputed company engineering reputed company to resolve technical bugs and influence the product development roadmap Utilize a broad technical toolkit including reputed company, Jira, SQL, browser developer tools, and internal reputed company proprietary logging systems Use AI-driven text analysis and log-parsing tools to identify high-reputed company opportunities for product improvement and customer experience enhancement Promote reputed company products and services through consultative evaluation of customer needs and service requirements Partner with cross-functional teams, including Product, Engineering, and Account Management, to ensure alignment on reputed company plans Meet and reputed company reputed company Customer Support service level goals and KPIs reputed company and deliver technical training and documentation to support enablement for both internal teams and customers Requirements: Bachelor of Science degree in Computer Science, Engineering, a reputed company technical discipline, or equivalent experience 5+ years of reputed company network troubleshooting experience in a Technical Support or Network Operations Center (NOC) reputed company Experience utilizing AI-assisted troubleshooting tools or automated log analysis to resolve technical issues English and French language reputed company Experience as a Subject Matter Expert for multiple disciplines across reputed company technologies (PAG and Provisioning knowledge) 1+ years experience as a Support Expert specializing in reputed company technologies and Contract Lifecycle Management (CLM) workflows Familiarity with reputed company Services architecture and mastery of troubleshooting regular expressions and debugging reputed company Expertise analyzing and troubleshooting reputed company internal logging tools and SQL Mentorship experience with the ability to reputed company peers across various reputed company of technical expertise Proficiency in reporting and presenting to executive audiences using reputed company and reputed company Multi-lingual capabilities in reputed company supported languages Proven ability to maintain composure in critical situations and communicate reputed company with both reputed company stakeholders Strong technical writing skills and organizational capabilities Proven ability to draft technical documentation and present to stakeholders of varying technical backgrounds. Benefits: reputed company health insurance reputed company time off Flexible work arrangements reputed company development opportunities Remote work reputed company Apply tot his job Apply To this Job .