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About the role
Key Responsibilities: Domain/ Position JD Desktop Support • Good written and verbal communication in English. • Good Basic Technical Knowledge on Desktops/Laptops • Address user tickets regarding hardware, software, and networking• • Walk customers through installing applications and computer peripherals. • Experience: Minimum of 2+ years as a Desktop Support Engineer or Remote Support Engineer. • Operating Systems: Hands-on experience with Windows and macOS. • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting. • Test alternative pathways until you resolve an issue. • Direct unresolved issues to the next level of support personnel • Report customer feedback and potential product requests • Proven work experience as a Desktop Support Engineer • Knowledge of network security practices and anti-virus programs • Ability to perform remote troubleshooting and provide clear instructions. • Good problem-solving and multitasking skills • Knowledge of ticketing tool. (service now)
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