Business Analyst/Product Manager - Salesforce

You will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS) to support CRM, Sales, and Service functions, enhance operational efficiency, and align with business objectives. - Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features. - Conduct system testing, user training, and documentation to ensure smooth adoption. - Continuously evaluate and enhance system performance to meet evolving business needs. - Provide technical support to resolve user issues and minimize system downtime. - Conduct root cause analysis and implement preventive measures for system stability. - Act as the primary point of contact with Salesforce and other vendors for issue resolution, updates, and system enhancements. - Ensure timely upgrades, patches, and training to maintain system efficiency. - Generate custom reports and dashboards to support decision-making across departments. - Ensure data integrity and optimize reporting capabilities for business insights. - Partner with IT and business teams to integrate DMS with Ramco ERP, Telematics, HSRP, CRM, and other applications. - Design and implement seamless data exchange mechanisms for enhanced workflow automation. Qualifications required: - BE, MCA, MBA - Experience: 5+ years in Dealer Management Systems / Vehicle Sales & Service Software - Proficiency in Salesforce solutions, including Sales Cloud, Service Cloud, Auto Cloud - Prior experience in Salesforce Business Analysis, System Architecture, Project Management (PMO) You will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS) to support CRM, Sales, and Service functions, enhance operational efficiency, and align with business objectives. - Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features. - Conduct system testing, user training, and documentation to ensure smooth adoption. - Continuously evaluate and enhance system performance to meet evolving business needs. - Provide technical support to resolve user issues and minimize system downtime. - Conduct root cause analysis and implement preventive measures for system stability. - Act as the primary point of contact with Salesforce and other vendors for issue resolution, updates, and system enhancements. - Ensure timely upgrades, patches, and training to maintain system efficiency. - Generate custom reports and dashboards to support decision-making across departments. - Ensure data integrity and optimize reporting capabilities for business insights. - Partner with IT and business teams to integrate DMS with Ramco ERP, Telematics, HSRP, CRM, and other applications. - Design and implement seamless data exchange mechanisms for enhanced workflow automation. Qualifications required: - BE, MCA, MBA - Experience: 5+ years in Dealer Management Systems / Vehicle Sales & Service Software - Proficiency in Salesforce solutions, including Sales Cloud, Service Cloud, Auto Cloud - Prior experience in Salesforce Business Analysis, System Architecture, Project Management (PMO)