CRM Consultant

Hybrid position: 3 days in our Barcelona office, 2 days working from home. We're looking for someone who lives in the sweet spot between technical and customer-facing work. You'll join our consultancy team, the people our clients rely on day to day: resolving tickets, delivering small enhancements, and — most importantly — spotting problems before clients even report them. This is not a pure developer role and not a pure business analyst role. It's for someone who can open a SQL query to understand what's going on, read a JavaScript snippet without panicking, and then pick up the phone, book a meeting, and walk the client through the solution. If you enjoy owning client relationships and getting your hands dirty with the product, you'll feel at home here. Why you'll like it here • Real ownership of your tickets and the client relationship behind them — you see issues through, you don't just pass them along. • Variety, not monotony: one hour you're deep in a SQL investigation, the next you're on a call turning a frustrated client into a happy one. • A team that mixes functional and technical profiles, so you can grow in either direction — deeper into tech or further into consulting. • Direct impact: the pains you detect turn into product and process improvements, and you see them shipped. • Hybrid flexibility (3 office / 2 home) in Barcelona. What you'll do • Manage and resolve client tickets end to end: analysis, solution, and follow-up. • Deliver small enhancements and configuration changes on client environments (service hour packages and evolutive work). • Proactively detect client pain points — recurring issues, adoption gaps, things that 'work but hurt' — and act on them, escalating or scheduling a meeting with the client when needed. • Run follow-up calls and meetings with clients: you own the relationship, not just the ticket. • Use SQL to investigate data issues, validate behavior, and build or adjust reports. • Read and make light adjustments to JavaScript customizations, with support from the technical team for complex development. • Document solutions and recurring patterns so the whole team benefits. Your first 90 days • 30 days: learn the product, our tools, and how our workflow and ticketing operate. Shadow client calls and shadow a colleague. • 60 days: handle your own tickets with guidance, run your first client follow-ups, and start using SQL in real cases. • 90 days: manage tickets with full autonomy end to end, spot recurring pains across the accounts you work with, and schedule your own client follow-ups when a ticket calls for it.