Senior Technical Support Analyst

Sage is seeking a Senior Technical Support Analysts to join our team in Johannesburg. In this hybrid role (minimum three days per week on-site), you'll play a key role in supporting our cloud-first strategy while delivering an exceptional customer experience on the Sage 300 People platform. As a subject matter expert, you'll provide advanced technical support to our customers, Business Partners, and internal teams, helping to resolve complex issues and drive successful outcomes. A critical part of this role is providing direct telephonic support to customers. Candidates must be comfortable engaging with customers over the phone, managing complex conversations, troubleshooting technical issues in real time, and delivering a high standard of customer service. This is a core responsibility of the position and is not negotiable. We're looking for individuals who are action-oriented, resourceful, customer-focused, and possess a growth mindset. If you enjoy solving problems, collaborating with others, and making a meaningful impact on the customer experience, we'd love to hear from you.