Intacct Product Specialist

Skills & Know How Must have: • Proven experience in a senior technical or functional support role, ideally supporting enterprise or strategic customers. • Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems. • Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy. • Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail. • Proven ability to remain calm and professional under pressure while maintaining ownership and accountability. Preferred: • Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA). • Technical knowledge of Intacct / ERP systems and customer environments. Key behaviours • Empathetic, proactive, and customer obsessed. • Demonstrates curiosity, ownership, and composure under pressure. • Balances quality and efficiency to deliver excellent customer outcomes. • Collaborative and solution-focused, contributing to team and organisational goals. Technical / professional qualifications • Bookkeeping or Accountant Certifications (an asset but not required) This will be a Hybrid opportunity – 3 days in our Bangalore office. Since we have customers based out of US & Australia, an ideal candidate must be open to working in different shifts.