Associate Principal Technical Support Engineer

10+ years Experience in a Software Support role.

Strong understanding of Cloud offerings - AWS or Azure preferred

Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,

Kubernetes, Applications, APIs)

Database : Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)

Identity and Access Management domain knowledge is a preference

Hands-on implementation/maintenance experience of the IGA platform is a preference

IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference

Bachelor’s degree or an equivalent experience

10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.

Experience in one of the public cloud platforms – AWS or Azure

Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights

Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck

Understanding of SLAs and the importance of being within SLAs