Senior IT Support Engineer - Hybrid

This role sits at the Customer Support organization, helping customers successfully deploy, operate, and scale Saviynt PAM while ensuring exceptional customer experience and business outcomes. Customer Technical Support & Problem Resolution- Provide advanced technical support for customers using Saviynt PAM, including troubleshooting complex issues across cloud and hybrid environments Diagnose, reproduce, and resolve problems related to privileged account onboarding, vaulting, session management, access workflows, integrations, and automation Proactively identify risks and recommend preventive actions to improve platform stability and customer success Advise on best practices for privileged access onboarding, policy modeling, access request workflows, approval chains, and session controls Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments Support integrations with directories (AD/Azure AD), cloud platforms, databases applications, DevOps tools, and SIEM/SOAR platforms Provide technical support and guidance to Technical Sales and field teams during demonstrations and evaluations ~ Contribute to internal enablement, training sessions, and mentoring Strong passion for solving customer problemsnot just implementing software Comfortable working with both technical and non-technical stakeholders Technical Skills & Experience- 5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), & security platformsHands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.)Privileged account lifecycle managementSession management and monitoringRBAC / ABAC / policy-driven accessExperience with cloud platforms (AWS, Azure, GCP)Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs)Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us. This role sits at the Customer Support organization, helping customers successfully deploy, operate, and scale Saviynt PAM while ensuring exceptional customer experience and business outcomes. Customer Technical Support & Problem Resolution- Provide advanced technical support for customers using Saviynt PAM, including troubleshooting complex issues across cloud and hybrid environments Diagnose, reproduce, and resolve problems related to privileged account onboarding, vaulting, session management, access workflows, integrations, and automation Proactively identify risks and recommend preventive actions to improve platform stability and customer success Advise on best practices for privileged access onboarding, policy modeling, access request workflows, approval chains, and session controls Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments Support integrations with directories (AD/Azure AD), cloud platforms, databases applications, DevOps tools, and SIEM/SOAR platforms Provide technical support and guidance to Technical Sales and field teams during demonstrations and evaluations ~ Contribute to internal enablement, training sessions, and mentoring Strong passion for solving customer problemsnot just implementing software Comfortable working with both technical and non-technical stakeholders Technical Skills & Experience- 5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), & security platformsHands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.)Privileged account lifecycle managementSession management and monitoringRBAC / ABAC / policy-driven accessExperience with cloud platforms (AWS, Azure, GCP)Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs)Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.