Gainsight and Salesforce Administrator (Bengaluru)

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynts Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. As a Gainsight Administrator, you will be responsible for managing and configuring the Gainsight platform to support our customer success team while ensuring effective integration with Salesforce. You will handle system configurations, troubleshoot issues, and collaborate with stakeholders to enhance the overall customer experience and drive business outcomes. WHAT YOU WILL BE DOING: - Platform Management: - Administer and configure Gainsight to align with business needs and customer success goals. - Manage user accounts, permissions, and system settings in Gainsight. - Ensure the stability, performance, and security of the Gainsight platform. - Salesforce Integration: - Oversee the integration of Gainsight with Salesforce, including data synchronization and workflow automation. - Troubleshoot and resolve integration issues between Gainsight and Salesforce. - Develop and implement solutions to streamline processes and improve data accuracy. - Customization & Reporting: - Customize Gainsight dashboards, reports, CTAs, playbooks, surveys, etc., to meet organizational requirements. - Create and maintain reports and dashboards that track key metrics and customer health indicators. - Create custom health scores for different segments of customers - Work with Salesforce to ensure reporting and data analytics are consistent across platforms. - User Support & Training: - Provide support and troubleshooting for Gainsight and Salesforce users. - Develop and deliver training m .